Terms and Conditions - Ayla's Arts
1. Introduction
Welcome to Ayla's Arts. These Terms and Conditions govern your purchase of artwork and gift items from our website. By placing an order, you agree to be bound by these terms.
2. About Us
Ayla's Arts is a charitable initiative that sells original artwork and derivative products. A portion of our profits supports The Grand Appeal at Bristol Children's Hospital, while another portion is dedicated to supporting Ayla's future career working with animals.
3. Products and Pricing
3.1 All products displayed on our website are subject to availability.
3.2 We make every effort to ensure that prices shown on our website are accurate at the time of publication.
3.3 Prices are displayed in British Pounds Sterling.
4. Charitable Contribution
4.1 Profits from each sale of Pocket Pictures is donated to the Play Team at Bristol Children's Hospital through the Wallace and Grommit Grand Appeal.
4.2 Profits from the sale of Ayla’s Arts is allocated towards supporting Ayla's future development career development in animal care.
5. Orders and Payment
5.1 By placing an order, you confirm that all details provided are accurate and complete.
5.2 Your order represents an offer to purchase products from us, subject to these terms.
5.3 We accept payment through Stripe.
6. Shipping and Delivery
6.1 We aim to process and dispatch orders within 5 working days of receipt.
6.2 Shipping costs are calculated at checkout and added to the total purchase price.
7. Returns and Refunds
7.1 You may return items within 14 days of receipt for a refund, provided they are:
In original, resaleable condition
Properly packaged to prevent damage
Accompanied by proof of purchase
7.2 Return shipping costs must be paid by the customer.
7.3 Refunds will be processed for the cost of the item only. Original shipping charges are non-refundable.
7.4 Refunds will be issued using the original payment method within 14 days of receiving the returned item.
8. Product Quality
8.1 All artwork and products are carefully inspected before shipping to ensure quality.
8.2 In the case of damaged items received, please contact us within 48 hours of delivery with photographs of the damage.
9. Statutory Rights
9.1 These terms and conditions do not affect your statutory rights as a consumer under UK law.
9.2 Nothing in these terms and conditions limits our liability for death or personal injury caused by our negligence or for any other matter for which it would be illegal for us to limit or exclude our liability.
10. Contact Information
For any queries regarding these terms and conditions, please contact us at [contact details].
11. Changes to Terms
We reserve the right to modify these terms and conditions at any time. Changes will be posted on our website and will be effective immediately upon posting.
Last Updated: 05/02/2025